Supporting our Pub Room members
Ongoing Support & Knowledge Base
We provide many varying levels of support, to your head office and at a local pub level - way too many to mention here!
Our reporting provides pick-up reports and a KPI dashboard, providing a snapshot overview of your business position.
We provide all stakeholders with an overview of the current and future holdings. Business On The Books (BOB) performance is compared with last year’s final results, based on Same Time Last Year (STLY) and budget through weekly reports, past and future performance data and the next 90-day demand dates.
Staff have access to our ’support desk’ which is open Monday to Friday, 9.00am till 5.00pm (AEST). Here we can assist in providing your staff by answering all questions they may have pertaining to guests, bookings, payments, check in and check out - literally all the day to day questions your teams will have concerning accommodation.
Our aim is to work with you to ensure your guest's satisfaction at all times.
Revenue and Yield Management, combined, are the key drivers to maximise accommodation profitability.
We take our combined experience applying it to your business with a customised approach. We understand that every property and every client is unique and deserves an individual plan for success.
Once you’ve decided to go ahead utilising Pub Rooms services, we will commence setting up all of the software on your behalf. The software will manage your inventory and rates online (the old reservations ‘book’ will become a relic of the past!). Change is never easy, but we will lighten your load and stay with you, providing support and backup training as it’s required.
Our other services
We customise your booking engine to suit your brand and the theme of your website making it integrate seamlessly within your website. It is cloud-based, responsive and makes your rooms available online 24/7. The button is called a 'booking button'.
Channel manager - Your property will be loaded onto the most relevant online travel agents, (OTA's) for your property. We will keep the content up to date so that your property is displayed in its best possible form. Once a booking is made through one of the OTA's this will reflect across your property management system.